The predictive dialer is a usually an application which is web based, it also has the ability to dial a large number of list of mobile phone numbers. It goes on checking which agents are available and are not busy in other calls. It will connects the calls to these available agents those are free.
So when there is no predictive dialer then the introduction of predictive dialers are made so before that, we had auto dialers commonly used and available in the market. An auto dialer is a computer software or an electronic device which is programmed to dial a random phone numbersand soon the call is picked up, it transfers it to an idle agent and if the case of no idle agent, it plays a recorded message until one is available. Furthermore a predictive dialer predicts in advance as to when an agent will be available and makes the call accordingly.
Many of these predictive dialers now a days come with a customer relationship management capability which allows keeping track of important information like callbacks, leads and sales. This predictive dialer feature allows better control over employees of your call center as this allows you to monitor your call center closely, even to the extent of listening to an agents call without their knowledge and even recording it.
The predictive dialer is the device which is in other hand predicts when there will be an agent available for a call. It uses a mathematical algorithm for this purpose. This is a major difference between a predictive dialer and in a power dialer. They usually dial more number of calls than number of agents and when the agent is available it switches the potential customer to the available agent, because it has a limited time of interval things which an agent spends on a call. In this way it helps in making the job of an online marketer or an agent is much easier.
This technology has made a good and great progress and the intelligence which is revolutionized the marketing industry. But now many business is conducted over the phone with customer care, sales and support. Call center businesses have definitely taken the advantage of the new technology in the communication field or in the market.
Call centers make calls in large amount so this thing doesn’t matter, it is to support a political campaign or provide customer care services. Dialing quickly is certainly an important feature in this industry and there are many different types of dialers available which can perform this continuous dialing like the predictive dialers are the most prominent one. In simpler terms, predictive dialers are a call processing systems with many different functions. The predictive dialer dials ahead and watch the calls that connected with answering machines or busy signals and transfers only those calls that have a live person on the other end.
The predictive dialer gives telemarketer the ability to spend more time with customers and less time, which once, wasted on dialing and waiting for a customer to answer their phone. This technology is a must for any advertising company that uses telemarketing as one of its methods of advertising.